For the majority of fiscal year 2020, it was business as usual for the Council on Aging. Staff and volunteers delivered a range of high-impact services that brought peace of mind and support across Central Oregon.

COVID-19 changed everything. Even though our offices were closed, we made sure our clients received needed information and referrals, increased food services, and hired staff to handle the additional workload. 

With congregate dining on hold, we created the drive-thru Grab-N-Go program, which provides lunch three times a week at our sites throughout the tri-county. 

We couldn’t have done this all without our hard-working Council on Aging staff, volunteers, and our generous donors. Because of them, we have been able to keep our most vulnerable seniors safe, connected, and fed during these chaotic times.

Here’s a look at our year in numbers:


  • 92,247 Meals on Wheels delivered
  • 44,822 Senior lunches served
  • 661 hours of nutrition education


  • 13,748 general inquiry calls answered
  • 1,164 hours of Medicare counseling assistance provided
  • 209 hours of legal assistance provided


  • 17,324 hours of volunteer support provided


  • 11,812 hours of home and personal care services
  • 1,683 hours of paid respite support provided
  • 2,275 hours of case management services provided to 667 older adult clients


  • 6,859 hours of physical fitness and falls prevention classes provided
  • 389 hours of chronic disease prevention and education provided

Launch full reports by fiscal year below:

Launch our FY 2019-2020 Community Impact Report

Launch our FY 2018-2019 Community Impact Report
Launch our FY 2017-2018 Community Impact Report